Job Description
Join our award-winning customer service team in Philadelphia! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to our community. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic work environment. Perfect for individuals who thrive in people-focused roles and want to make a difference locally.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with Philadelphia-area customers
- Resolve product inquiries, billing issues, and service complaints efficiently
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with local teams to resolve escalated customer concerns
- Proactively identify opportunities to improve customer satisfaction metrics
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a local/regional role
- Exceptional verbal/written communication skills with Philadelphia community focus
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Ability to work flexible shifts including weekends and holidays
- Strong problem-solving skills with empathy-driven approach
- Philadelphia area residency required for local market expertise