Job Description
Join our award-winning team as a Local Customer Service Representative in Philadelphia! We're seeking passionate individuals to deliver exceptional support to our diverse client base. Enjoy a stable career with paid training, competitive benefits, and growth opportunities in a dynamic environment. No prior experience required – we'll equip you with the skills to succeed!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining strict confidentiality
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics including quality scores and resolution times
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or retail experience
- Exceptional verbal/written communication skills
- Proficiency in Windows OS and typing (40+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Valid Pennsylvania ID (for in-office requirements)