Job Description
Join our award-winning customer service team in Charlotte, NC! We're seeking passionate individuals to become the voice of our clients. Enjoy a stable full-time position with comprehensive paid training and career advancement opportunities. Our modern downtown office offers collaborative workspaces, competitive benefits, and a supportive culture focused on your success. No prior experience required – we provide all necessary training to excel in this rewarding role.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to deliver seamless service
- Meet performance metrics including response times and satisfaction scores
- Participate in ongoing training and skill development
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Exceptional communication and active listening skills
- Strong problem-solving abilities and patience
- Ability to work flexible schedules including weekends
- Proficient with basic computer applications
- Customer service experience preferred but not required
- Positive attitude and team-player mentality
- Reliable transportation to our Charlotte office