Job Description
Join our award-winning customer service team in Atlanta! We're seeking passionate individuals to deliver exceptional support to local clients. This full-time role offers stability, growth opportunities, and a vibrant team environment. Our Atlanta-based team enjoys comprehensive benefits, competitive pay, and ongoing training. Be the voice of our brand and make a real impact on customer satisfaction!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process orders, returns, and account modifications using CRM systems
- Document interactions accurately in customer databases
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed monthly performance metrics for response time and resolution
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a local business context
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to thrive in fast-paced, team-oriented settings
- Flexibility to work evenings/weekends during peak seasons
- Valid driver's license for occasional off-site meetings