Job Description
Join Nexus Solutions Group for an exclusive hiring event in Chicago! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences for our community-based clients. This full-time role combines the impact of local engagement with career growth opportunities in a supportive, dynamic environment. Perfect for relationship-builders who thrive in face-to-face interactions and want to make a tangible difference in their city.
What We Offer:
- Comprehensive benefits package (health, dental, vision)
- Professional development stipend
- Performance-based quarterly bonuses
- Hybrid work model with 3 office days/week
- Advancement path to Team Lead roles
Responsibilities
- Manage in-person and phone inquiries with empathy and efficiency
- Resolve customer issues using proprietary CRM systems
- Collaborate with cross-functional teams on local market initiatives
- Document interactions and maintain accurate client records
- Participate in quarterly community outreach events
- Train new hires on service protocols and local market knowledge
- Analyze customer feedback to improve service quality
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (local business focus a plus)
- Exceptional verbal communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Valid Illinois driver's license (for occasional off-site meetings)
- Bilingual English/Spanish highly desirable
- Must pass background check and drug screening