Job Description
Join our award-winning customer service team at Apex Connect Solutions! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences for our Jacksonville-based clients. This full-time role offers immediate start, competitive compensation, and growth opportunities in a dynamic environment. Ideal for individuals with strong communication skills and a dedication to community-focused service.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues using CRM tools and established protocols
- Document interactions accurately in Salesforce while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to troubleshoot complex customer concerns
- Proactively identify upsell opportunities to enhance customer satisfaction
- Participate in bi-weekly training sessions to refine service techniques
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years in customer service or call center environment
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced settings with 95%+ accuracy
- Spanish fluency a strong plus for diverse client base
- Available for flexible shifts including weekends/holidays