Job Description
Join our award-winning customer service team as a Local Customer Service Representative in Atlanta! We're hosting an exclusive hiring event for motivated professionals who thrive in dynamic environments. At CustomerFirst Solutions, we empower our local heroes to deliver exceptional experiences while building rewarding careers in Georgia and expanding opportunities across Texas.
About the Role: This full-time position offers stability, growth, and direct community impact. You'll handle inbound/outbound customer interactions, resolve complex issues, and become a trusted advocate for our clients. Our competitive compensation package includes health benefits, performance bonuses, and professional development programs.
Hiring Event Details: Meet our Atlanta hiring team on-site at our Peachtree Street location. Bring your resume and enthusiasm—we're ready to welcome new team members who share our commitment to excellence.
Responsibilities
- Handle 50+ daily customer interactions via phone, email, and chat with exceptional professionalism
- Resolve complex billing, technical, and account-related inquiries using CRM systems
- Collaborate with cross-functional teams to implement customer-focused solutions
- Maintain detailed documentation of interactions in compliance with company policies
- Proactively identify upsell opportunities to enhance customer value
- Participate in quarterly training sessions to master product knowledge and service techniques
- Support Texas market expansion initiatives through bilingual support when needed
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service experience in local/regional markets
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with ability to de-escalate sensitive situations
- Flexibility to work evenings/weekends during peak seasons
- Bilingual (English/Spanish) certification strongly preferred for Texas market
- Ability to pass background check and drug screening