Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the heart of our community-focused team! We're seeking passionate individuals to deliver exceptional support to Chicago residents through our innovative healthcare platform. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within a supportive environment.
Our upcoming hiring event is your chance to meet our leadership team, learn about our mission-driven culture, and explore how your skills can make a real difference in local healthcare access. We value empathy, problem-solving, and community engagement—apply today to start your rewarding career journey!
Responsibilities
- Provide personalized customer support via phone, email, and in-person interactions for healthcare inquiries
- Resolve patient concerns with empathy and efficiency while maintaining compliance with HIPAA regulations
- Document all interactions accurately in our CRM system and maintain detailed case notes
- Collaborate with clinical teams to coordinate patient care services and appointments
- Identify opportunities for process improvements to enhance customer experience
- Participate in community outreach initiatives to promote healthcare accessibility
- Stay updated on healthcare policies and company procedures through continuous training
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in healthcare or community services
- Strong communication skills with ability to explain complex topics simply
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment while maintaining accuracy
- Valid driver's license and reliable transportation for occasional off-site meetings
- Bilingual (English/Spanish) skills highly desirable
- Background check and drug screening required post-offer