Job Description
Join our award-winning customer support team in San Jose! We're seeking passionate individuals to deliver exceptional service to our local clients. As a Customer Service Representative, you'll be the face of our company—solving issues with empathy and expertise. No experience required! We provide comprehensive paid training to ensure your success. Enjoy a collaborative environment, competitive benefits, and opportunities for growth. If you're a problem-solver with excellent communication skills, apply today to start your rewarding career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with first-call resolution excellence
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet performance metrics for quality and efficiency
- Contribute to process improvement initiatives
- Maintain deep knowledge of company offerings
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts (including weekends)
- Customer service experience preferred but not required
- Valid California driver's license (if field visits needed)
- Pass background check and drug screening