Job Description
Join Seattle's premier customer support team and revolutionize how we serve local clients! We're seeking passionate Chat Support Specialists to deliver exceptional remote assistance from home. Enjoy competitive pay, flexible scheduling, and comprehensive benefits while making a tangible impact on Seattle's vibrant business community. Our culture thrives on innovation, collaboration, and growth—where your voice matters and career advancement is encouraged.
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
- Home office equipment reimbursement
Responsibilities
- Deliver real-time chat support for Seattle-based businesses
- Resolve customer inquiries with empathy and technical precision
- Document interactions using CRM systems with 99% accuracy
- Collaborate with Tier 2 teams for complex issue escalation
- Maintain 95% customer satisfaction score
- Participate in weekly training on new products and tools
- Identify process improvements for local client needs
Qualifications
- High school diploma or equivalent (college preferred)
- 2+ years customer service experience
- Typing speed of 60+ WPM with 98% accuracy
- Proficiency in Zendesk and Salesforce
- Deep knowledge of Seattle's business landscape
- Exceptional written communication skills
- Reliable high-speed internet connection
- Ability to work PST hours (8 AM - 5 PM)