Job Description
Join our award-winning team as a Local Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking passionate individuals in Atlanta to deliver exceptional customer experiences while enjoying competitive pay and growth opportunities. No experience required – we'll equip you with all the tools needed to succeed.
As the frontline of our client interactions, you'll transform everyday inquiries into memorable moments. Our supportive culture values your voice and invests in your development through mentorship, skill-building workshops, and clear career pathways. If you thrive in dynamic environments and love helping others, this is your chance to build a fulfilling career with a company that prioritizes your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex issues using problem-solving techniques while maintaining service excellence standards
- Process transactions, returns, and account updates with 100% accuracy
- Collaborate with cross-functional teams to ensure seamless customer journeys
- Document all interactions in CRM systems while maintaining data integrity
- Continuously refine product knowledge to provide informed solutions
- Meet/exceed performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- Exceptional verbal/written communication skills in English
- Strong ability to navigate multiple digital platforms simultaneously
- Proven track record in conflict resolution and emotional intelligence
- Basic proficiency in Microsoft Office Suite and CRM software
- Flexibility to work evenings/weekends as business needs require
- Positive attitude with commitment to continuous learning
- Must pass background check and drug screening