Job Description
Join CityServe Solutions as a Local Customer Service Representative and become the heart of our Philadelphia community! We're seeking passionate individuals to deliver exceptional support to our valued customers. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within a supportive team environment. Our hiring event provides immediate access to our recruitment team—apply today to start your rewarding career!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and follow up on unresolved issues
- Collaborate with cross-functional teams to address complex customer needs
- Participate in continuous training to enhance product knowledge and service skills
- Support local community outreach initiatives aligned with company values
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Ability to multitask and prioritize in a dynamic setting
- Strong problem-solving abilities with a customer-centric mindset
- Flexibility to work occasional evenings/weekends during peak seasons