Job Description
Join our award-winning customer service team at CityConnect Solutions and become the heart of our Philadelphia community! We're seeking passionate individuals to deliver exceptional support to local residents and businesses. Enjoy competitive benefits, growth opportunities, and a vibrant workplace culture centered on innovation and collaboration.
Responsibilities
- Handle inbound/outbound calls, emails, and chats from Philadelphia-area customers
- Resolve billing inquiries, technical issues, and service complaints efficiently
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with local teams to address community-specific service needs
- Participate in monthly training sessions to enhance product knowledge
- Meet/exceed monthly KPIs for resolution rates and customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local business context
- Strong Philadelphia regional knowledge (neighborhoods, services, events)
- Proficient with CRM software and Microsoft Office Suite
- Excellent communication skills with Philadelphia-area dialect fluency
- Ability to work flexible shifts including weekends and evenings
- Valid Pennsylvania driver's license for occasional field visits