Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the voice of our Washington DC community! We're seeking passionate individuals to deliver exceptional support to our local customers while building meaningful relationships. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities. Plus, don't miss our exclusive hiring event for Georgia-based careers on October 15th!
Why CityConnect Solutions?
- Competitive salary + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and professional development
- Supportive team culture with advancement pathways
Responsibilities
- Deliver exceptional in-person, phone, and email support to Washington DC customers
- Resolve inquiries, complaints, and service requests with empathy and efficiency
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to improve service processes
- Participate in community outreach initiatives for local businesses
- Meet/exceed performance metrics for customer satisfaction (CSAT) and resolution times
- Attend mandatory training on products, policies, and communication skills
Qualifications
- High school diploma or equivalent (associate degree preferred)
- 1+ years customer service experience in local market preferred
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts including weekends/holidays
- Valid driver's license for occasional off-site meetings