Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and launch your career in customer excellence! We're seeking passionate professionals in Atlanta to deliver exceptional support to our community. Enjoy comprehensive paid training, competitive benefits, and a supportive team environment. If you thrive on helping others and want to grow with a company that invests in its people, this is your opportunity. Apply today and start your journey with us!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and account updates while maintaining accurate documentation
- Collaborate with team members to resolve complex issues and improve service quality
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
- Identify and escalate trends to improve customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or willingness to learn through paid training
- Excellent verbal/written communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Proficient in typing with 35+ WPM
- Valid authorization to work in the United States