Job Description
Join our award-winning customer service team in Detroit! We're seeking passionate individuals to deliver exceptional support to our local community. This full-time position includes comprehensive paid training, career advancement opportunities, and a supportive work environment. Enjoy competitive pay, benefits, and the chance to make a real impact in your neighborhood.
What We Offer:
- Full-time position with consistent schedule
- 2-week paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Generous paid time off
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries
- Process orders, returns, and account modifications
- Document interactions in CRM system with precision
- Collaborate with team to resolve complex issues
- Meet/exceed performance metrics (quality, speed, accuracy)
- Participate in ongoing training and development
- Represent company values with professionalism and empathy
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with accuracy
- Proficiency with Windows OS and CRM software
- Reliable transportation to downtown Detroit location
- Flexible availability including evenings/weekends
- Positive attitude and team player mentality