Job Description
Join Philadelphia's premier customer service team at our exclusive hiring event! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences for Philadelphia residents. Enjoy competitive pay, comprehensive benefits, and career growth opportunities right here in your community. Interview on-site, same-day offers available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with local teams to resolve complex cases
- Upsell relevant products/services based on customer needs
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local market
- Strong communication and conflict resolution skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to work flexible shifts including weekends
- Philadelphia residency strongly preferred
- Spanish language skills highly valued
- Valid Pennsylvania driver's license (if field visits required)