Job Description
We are thrilled to announce an exclusive Hiring Event for local talent in North Carolina and Pennsylvania! If you are looking for a rewarding career in customer service but lack formal experience, we want to meet you. Join our dynamic team and help us provide exceptional support to our valued clients.
This is an excellent opportunity for individuals seeking growth, stability, and a supportive work environment. No prior experience is necessary; we provide comprehensive training to get you up to speed.
Why Join Us?
- Competitive hourly pay starting at $18.00.
- Full-time positions with benefits.
- On-site training and mentorship programs.
- Opportunity for advancement within the company.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a friendly and professional tone.
- Resolve customer issues, questions, and complaints efficiently and effectively.
- Process customer orders, returns, and exchanges accurately.
- Maintain and update customer records in the CRM database.
- Collaborate with team members and supervisors to improve service standards.
- Escalate complex issues to the appropriate department when necessary.
- Follow all company policies and procedures to ensure compliance.
Qualifications
- High school diploma or equivalent (GED) required.
- Strong verbal and written communication skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer literacy and typing skills.
- Willingness to learn and adapt to new systems quickly.
- Reliable internet connection for any hybrid roles (if applicable).
- Must be willing to work rotating shifts, including evenings and weekends.