Job Description
Immediate Hire Opportunity in Nashville, TN! Join our dynamic team as a Local Customer Service Representative and become the voice of our thriving community. We're hosting an exclusive hiring event for motivated individuals ready to launch their careers in customer service excellence.
Why Work With Us? Enjoy competitive pay, comprehensive benefits package, flexible scheduling, and rapid advancement opportunities. Our Nashville-based company prioritizes employee growth and community impact.
Hiring Event Details:
📅 Date: October 15, 2023
📍 Location: 200 Commerce St Suite 300, Nashville, TN 37201
⏰ Time: 9:00 AM - 5:00 PM
💼 Bring: Resume, ID, and enthusiasm to serve!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and service requests
- Document interactions in CRM systems accurately
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends
- Positive attitude and community-oriented mindset