Job Description
Join our dynamic team at Philly Connect Solutions as a Local Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals ready to make an immediate impact in Philadelphia. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is prioritized. This is your chance to launch or advance your career in customer service with one of Pennsylvania's most respected employers.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service issues efficiently while maintaining high CSAT scores
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Participate in ongoing training programs to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in a fast-paced environment
- Strong verbal/written communication skills and active listening abilities
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce a plus)
- Ability to work flexible shifts including evenings/weekends for coverage
- Philadelphia residency preferred for local community engagement