Job Description
Join our dynamic team as a Local Customer Service Representative and make an immediate impact! We're seeking passionate individuals to deliver exceptional support to our San Jose-based clientele. This is your chance to launch your career in a fast-paced environment with comprehensive training and growth opportunities. Start immediately and become the voice of our brand!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy and efficiency
- Utilize CRM software to document interactions and maintain accurate records
- Collaborate with technical teams to troubleshoot complex issues
- Process orders, returns, and service requests while maintaining quality standards
- Identify upsell opportunities to enhance customer experience and revenue
- Meet/exceed performance metrics including call handling time and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a local market
- Exceptional communication skills in English and Spanish (bilingual required)
- Proficiency with CRM systems and Microsoft Office Suite
- Ability to thrive in a fast-paced, team-oriented environment
- Strong problem-solving and conflict resolution abilities
- Must be available for flexible shifts including weekends