Job Description
Join PhillyConnect Solutions as a Local Customer Service Representative and start your career immediately! We're seeking passionate individuals to deliver exceptional service to Philadelphia-area clients. This full-time role offers competitive pay, comprehensive training, and rapid career growth in a supportive environment.
What We Offer:
- Immediate start for qualified candidates
- Competitive hourly pay ($18-$24)
- Comprehensive benefits package
- Paid training and development
- Advancement opportunities within our growing team
Be part of Philadelphia's premier customer service provider and make a real impact in your community!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Process orders, returns, and account updates accurately
- Document all interactions in CRM system with precision
- Collaborate with team to resolve complex customer escalations
- Maintain deep product knowledge across service offerings
- Proactively identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including weekends
- Valid Pennsylvania driver's license (if local travel required)
- Bilingual (English/Spanish) a significant plus