Job Description
Join our award-winning team as a Local Customer Service Representative in Oakland, CA! We're seeking passionate individuals to deliver exceptional support to our community. This immediate hire position includes comprehensive paid training, ensuring you're fully equipped to succeed from day one. Enjoy competitive pay, benefits, and a supportive environment where your growth is prioritized. No experience necessary – we provide all the tools you need to thrive in this customer-facing role.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, product, and service issues efficiently using CRM systems
- Document interactions accurately in our customer database
- Collaborate with support teams to escalate complex cases
- Meet daily performance metrics for call quality and resolution times
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Patience and problem-solving mindset
- Must pass background check and drug screening
- Reliable transportation to our Oakland office
- Flexible availability including weekends/evenings