Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heart of our Philadelphia community! We're seeking passionate individuals to deliver exceptional support to local residents and businesses. This immediate hire opportunity offers competitive pay, comprehensive training, and the chance to build a rewarding career in your own neighborhood. Enjoy full-time benefits, flexible scheduling, and a supportive team environment where your contributions make a real impact.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats for local clientele
- Resolve inquiries, complaints, and technical issues with empathy and efficiency
- Process transactions, orders, and service requests accurately
- Document interactions in CRM systems while maintaining strict confidentiality
- Collaborate with local partners and community stakeholders
- Identify trends and escalate complex issues to appropriate teams
- Meet/exceed performance metrics including CSAT and resolution rates
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience in local business context
- Exceptional communication skills with Philadelphia-area dialect awareness
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Valid Pennsylvania driver's license (for occasional local travel)
- Pass background check and drug screening