Job Description
Join our award-winning customer service team in Oakland! We're seeking passionate individuals for immediate full-time roles with comprehensive paid training. No experience required – we'll equip you with all tools to succeed while supporting Bay Area communities. Enjoy competitive pay, benefits, and career growth opportunities.
Our Oakland headquarters offers a vibrant, inclusive environment where your voice matters. Perfect for career changers and recent graduates looking to launch their customer service journey.
Responsibilities
- Handle inbound/outbound calls for diverse client portfolio
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions and maintain accurate case records
- Collaborate with team to address escalated issues
- Meet/exceed performance metrics (quality/speed targets)
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (GED)
- Clear communication skills (English fluency required)
- Ability to multitask in fast-paced environment
- Basic computer literacy (typing 30+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Oakland
- Passing background check and drug screening