Job Description
Immediate Start! Join Our Milwaukee Team Today!
Are you a people person ready to launch your career in customer service? Milwaukee Customer Solutions is seeking passionate Local Customer Service Representatives for immediate hire positions. As the first point of contact for our valued clients, you'll deliver exceptional support while building lasting relationships. This full-time opportunity offers competitive pay, comprehensive training, and the chance to grow with a company that values your contributions. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document all interactions accurately in our CRM system
- Collaborate with support teams to ensure seamless customer experiences
- Meet/exceed performance metrics for response times and satisfaction scores
- Identify opportunities to improve customer service processes
- Maintain detailed knowledge of company products and services
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficient in Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with a customer-first mindset
- Must pass background check and drug screening