Job Description
Join our award-winning team as a Local Customer Service Representative in Memphis, TN! We're seeking passionate individuals to deliver exceptional service to our community. Enjoy paid training, competitive wages, and immediate career advancement opportunities. Work in a supportive environment where your voice matters—no experience required!
Why Choose Us?
• Comprehensive paid training program
• Competitive hourly wages + performance bonuses
• Health benefits & retirement plans
• Flexible scheduling options
• Career growth into leadership roles
Responsibilities
- Handle inbound/outbound calls and digital communications with empathy and professionalism
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to escalate complex issues and develop solutions
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
- Represent the company with integrity and brand ambassadorship
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication skills with clear articulation
- Ability to multitask in fast-paced environments
- Basic computer proficiency (MS Office, CRM systems)
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation and punctuality
- Must pass background check and drug screening
- No prior experience required—training provided!