Job Description
Join our dynamic team as an Immediate Hire Customer Service Representative in Cleveland! We're hosting a hiring event for motivated professionals seeking local careers with growth opportunities. As a key liaison between our clients and customers, you'll deliver exceptional support while building lasting relationships. Enjoy competitive pay, comprehensive training, and a collaborative environment where your contributions make a real impact. Apply today to secure your spot at our upcoming hiring event!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with efficiency
- Document interactions accurately in CRM systems while maintaining compliance
- Collaborate with cross-functional teams to escalate complex cases
- Proactively identify upsell opportunities to enhance customer satisfaction
- Maintain detailed knowledge of products/services and policies
- Meet/exceed performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce, Zendesk, etc.)
- Exceptional communication and conflict resolution skills
- Type 40+ WPM with strong attention to detail
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure
- Ohio residency required for local role