Job Description
Join our dynamic team at CustomerFirst Solutions! We're hosting an exclusive hiring event for passionate Local Customer Service Representatives in Cleveland, OH. Immediate full-time positions available with competitive pay and comprehensive benefits. As the frontline of our client experience, you'll transform interactions into lasting relationships. No prior experience required – we provide paid training! Apply today and start your rewarding career in customer excellence.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve product/service inquiries with empathy and efficiency
- Process transactions and update customer records accurately
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics including CSAT scores and resolution times
- Document interactions in CRM systems for quality assurance
- Actively contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Ability to thrive in fast-paced environments
- Basic computer proficiency with MS Office Suite
- Customer service mindset with problem-solving aptitude
- Flexibility to work evenings/weekends as needed
- Reliable transportation to Cleveland service center