Job Description
Join our award-winning team as a Local Customer Service Representative and kickstart your career in customer excellence! We're seeking passionate professionals to deliver exceptional service to our Tucson community. This immediate hire opportunity offers competitive pay, comprehensive benefits, and a supportive environment where your growth matters.
Why Choose Us?
• Rapid onboarding with paid training
• Career advancement pathways
• Health/dental/vision benefits
• Employee recognition programs
• Modern downtown Tucson workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions using CRM systems while maintaining 100% accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics including CSAT and resolution targets
- Proactively identify upsell opportunities for existing clients
- Participate in weekly team coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in call center environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk experience)
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed