Job Description
Join our dynamic team as a Local Customer Service Representative and become the face of our brand! We're seeking passionate individuals to deliver exceptional service to Indianapolis residents. Enjoy competitive pay, comprehensive training, and immediate start opportunities. No experience necessary – we invest in your growth!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries promptly
- Process orders, payments, and account updates with precision
- Document interactions in CRM systems while maintaining confidentiality
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for quality and efficiency
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Indianapolis facility
- Flexible availability including evenings/weekends
- Basic computer proficiency (typing 30+ WPM)