Job Description
Join our award-winning customer service team in vibrant Austin, TX! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences for our clients. As a key member of our support family, you'll be the voice of our brand—solving inquiries with empathy, efficiency, and expertise. Enjoy immediate start, competitive pay, and comprehensive benefits including health insurance and retirement plans. Apply today to begin your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and service-related issues with first-contact resolution
- Document interactions accurately in CRM systems while maintaining data privacy standards
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively identify upsell opportunities to drive business growth
- Participate in ongoing training to stay updated on product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a BPO or retail environment
- Exceptional communication skills with clear articulation in English
- Proficient in CRM software (Salesforce, Zendesk, or similar)
- Type 40+ WPM with strong attention to detail
- Ability to multitask in fast-paced, dynamic settings
- Resilient problem-solving approach with positive attitude
- Must reside in Austin metro area for in-office role