Job Description
Join our award-winning customer service team as an Immediate Hire Local Customer Service Representative in Houston! We're expanding our support operations and seeking dedicated professionals to deliver exceptional experiences to our local clientele. Enjoy hybrid work options with competitive compensation and rapid onboarding. Perfect for Houston locals seeking stable careers with growth potential. New York remote positions also available for qualified candidates.
Why Join Us?
• Competitive hourly rates + performance bonuses
• Comprehensive benefits package (Day 1 eligibility)
• Flexible hybrid work schedule
• Paid training and career advancement
• Supportive team environment with recognition programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues for Houston-based clients
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in weekly team meetings and continuous improvement initiatives
- Support New York-based clients during designated shifts when applicable
Qualifications
- Minimum 1 year customer service experience in B2C or B2B environments
- High school diploma or equivalent; college degree preferred
- Proficient with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with clear, neutral English accent
- Ability to work independently in remote/hybrid settings
- Strong problem-solving abilities and emotional intelligence
- Flexibility to support evening/weekend shifts during peak seasons
- Must reside in Houston or NY metro area for local support requirements