Job Description
Join our award-winning team as a Local Customer Service Representative and launch your career immediately! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional service in Tucson and expanding opportunities across Florida. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. No experience necessary – training provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing product and process training
- Support community outreach initiatives during hiring events
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Proficiency with basic computer applications
- Ability to work flexible shifts including weekends
- Passion for helping others and problem-solving
- Resilience under pressure in fast-paced environments
- Valid Arizona driver's license (for local travel if applicable)
- Spanish bilingual preferred but not required