Job Description
Join our award-winning customer support team in Columbus, OH! We're seeking motivated Night Shift Call Center Agents to deliver exceptional service to our clients. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for your success. Immediate start available – apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service/call center experience
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Comfortable working night shifts (10 PM - 6 AM)
- Proficient with Windows OS and CRM software
- Problem-solving mindset and adaptability
- Reliable transportation to our downtown Columbus location