Job Description
Join our award-winning customer service team in Cleveland! We're seeking passionate individuals to become the voice of our brand. This immediate hire position offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment. Perfect for career changers and recent graduates!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficient with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with customer-first mindset