Job Description
Join our award-winning customer service team in Raleigh! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to our community. As a key member of our frontline team, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy immediate start dates, comprehensive training, and career growth opportunities in a dynamic environment.
Why Join Us?
- Immediate hire with same-week onboarding
- Competitive hourly pay plus performance bonuses
- Health benefits and 401(k) matching
- Modern downtown Raleigh workspace
- Ongoing professional development
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Maintain customer satisfaction scores above 95%
- Participate in quarterly hiring events for team expansion
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local market
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Valid NC driver's license (for potential field visits)
- Spanish bilingualism strongly preferred
- Availability for flexible shifts including weekends