Job Description
Join our dynamic team as a Local Customer Service Representative in Cleveland! We're seeking passionate individuals to deliver exceptional support to our community. This immediate hire opportunity offers competitive pay, comprehensive training, and career growth within a supportive environment. Our hiring event in Virginia will showcase these Cleveland-based positions – perfect for candidates ready to relocate and thrive in a fast-paced setting. Benefits include health insurance, paid time off, and advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently using CRM systems and knowledge bases
- Process orders, returns, and service requests while maintaining accuracy
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain detailed case records in compliance protocols
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in call center or retail environment
- Exceptional communication and active listening skills
- Proficiency with Microsoft Office and CRM software (e.g., Salesforce)
- Ability to multitask in high-volume, fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Must be authorized to work in the US and willing to relocate to Cleveland, OH