Job Description
Join our dynamic team as a Local Customer Service Representative in Milwaukee, WI! We're offering immediate hire opportunities for passionate individuals ready to deliver exceptional support. Enjoy competitive pay, comprehensive training, and a supportive work environment with growth potential. Help our community thrive by resolving inquiries with empathy and efficiency. Apply today and start your rewarding career journey tomorrow!
Responsibilities
- Handle inbound/outbound customer calls and digital communications with professionalism
- Resolve product/service inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer databases
- Collaborate with cross-functional teams to address complex issues
- Meet/exceed performance metrics for resolution times and satisfaction
- Participate in ongoing training to enhance service skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in retail/tech industries
- Proficient in CRM software (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to multitask in fast-paced environments
- Available for flexible shifts including evenings/weekends
- Residency in Milwaukee metro area required