Job Description
Join our award-winning team as a Local Customer Service Representative in Detroit! We're hiring immediately for motivated individuals passionate about delivering exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Remote opportunities available in California! Apply today and start your career with us.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently
- Process orders, returns, and account modifications accurately
- Collaborate with cross-functional teams to resolve complex cases
- Maintain detailed customer interaction records in CRM systems
- Meet/exceed performance metrics (response time, resolution rate)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficiency with CRM software and MS Office Suite
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-first mindset
- Available for flexible shifts including evenings/weekends