Job Description
Are you passionate about helping others? Apex Support Solutions is hosting a special Hiring Event in Tampa, FL, and we want to meet you! We are looking for driven, empathetic individuals to join our growing Customer Service team.
In this role, you will be the first point of contact for our clients, ensuring their inquiries are resolved quickly and professionally. Whether you are answering phones, responding to emails, or troubleshooting technical issues, your dedication will make a real difference.
Why Join Us?
- Competitive Pay: $18.00 - $22.00 per hour
- Flexible Scheduling: Work full-time or part-time options available.
- Training Provided: No prior experience necessary – we will teach you everything you need to know.
- Modern Work Environment: Collaborative culture with great perks.
Don't miss this opportunity to advance your career. Come dressed in business casual attire and bring your resume to our Tampa office.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer complaints, issues, and concerns with patience and empathy.
- Document all customer interactions and transactions accurately in the CRM system.
- Follow standard operating procedures and scripts to ensure consistent service delivery.
- Collaborate with the support team to identify trends and improve service processes.
- Escalate complex issues to senior management or specialized departments when necessary.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus, but not mandatory.
- Strong verbal and written communication skills.
- Basic computer proficiency (Microsoft Office Suite, email, and web browsers).
- Able to work in a fast-paced environment and handle multiple tasks simultaneously.
- Valid driver's license and reliable transportation (optional but recommended).