Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heart of our community! We're seeking passionate individuals to deliver exceptional support to Kansas City residents while enjoying the flexibility of remote work. This is your chance to make an immediate impact with a company that values your growth and work-life balance.
Why Choose Us? • Competitive hourly pay with weekly bonuses • Comprehensive paid training • Full benefits package including health/dental/vision • Career advancement opportunities • Supportive team culture with monthly virtual meetups
What You'll Do: Resolve customer inquiries via phone, email, and chat with empathy and efficiency. Process transactions accurately while maintaining company standards. Build lasting relationships with Kansas City community members. Collaborate with cross-functional teams to improve service quality.
Responsibilities
- Handle 50+ daily customer interactions across multiple channels with a 95% satisfaction rate
- Process billing inquiries, account updates, and service requests using CRM systems
- Resolve issues on first contact (FCR) while adhering to SLA metrics
- Document interactions accurately in Salesforce and maintain call logs
- Collaborate with technical teams to troubleshoot complex service issues
- Participate in weekly training sessions to enhance product knowledge
- Identify and escalate process improvement opportunities to leadership
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in local business context
- Proficiency in CRM software (Salesforce) and Microsoft Office Suite
- Exceptional verbal communication skills with Midwestern accent awareness
- Ability to type 40+ WPM with 98% accuracy in live chat systems
- Strong problem-solving skills with a customer-first mindset
- Reliable high-speed internet and quiet home office environment
- Available for flexible shifts including evenings and weekends