Job Description
Join Fresno Connect Solutions as a Local Customer Service Representative and become the voice of our vibrant community! We're seeking passionate individuals to deliver exceptional service to Fresno residents while building rewarding careers. Enjoy competitive pay, comprehensive training, and immediate start opportunities in a supportive environment where your impact matters every day.
Responsibilities
- Handle inbound/outbound calls, emails, and chats from local customers with professionalism and empathy
- Resolve inquiries regarding products, services, and account information using multiple communication channels
- Document interactions accurately in CRM systems while maintaining strict confidentiality standards
- Collaborate with cross-functional teams to resolve complex issues and improve service quality
- Meet/exceed performance metrics including call quality, resolution rates, and customer satisfaction scores
- Participate in continuous improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years of customer service experience in local/regional business environment
- Exceptional verbal/written communication skills with Fresno community cultural awareness
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Ability to multitask in fast-paced setting while maintaining calm demeanor
- Strong problem-solving skills with attention to detail and accuracy
- Reliable transportation to our Fresno office (on-site role required)