Job Description
Join our award-winning customer service team in Oklahoma City and make a real impact on local businesses! We're seeking passionate individuals to deliver exceptional support and build lasting relationships. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters. Start immediately and become part of Oklahoma's thriving service industry.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with local clients
- Resolve customer inquiries, complaints, and technical issues promptly
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify opportunities to improve customer experience
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Strong attention to detail and multi-tasking abilities
- Positive attitude and resilience under pressure