Job Description
Join our dynamic team as a Local Customer Service Representative in Long Beach, CA! We're urgently seeking passionate individuals to deliver exceptional support to our community. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. Work in a modern, collaborative environment where your voice matters. Apply today and become part of Long Beach's top service provider!
Responsibilities
- Handle inbound/outbound calls and emails with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions in CRM systems with precision and detail
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Identify upsell opportunities through needs-based conversations
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local market
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environment
- Spanish bilingualism highly valued
- Reliable transportation to Long Beach office