Job Description
Join our dynamic team as a Local Customer Service Representative and become the voice of our Tampa-based clients! We're urgently seeking empathetic professionals to deliver exceptional support while working in a vibrant, collaborative environment. Enjoy competitive pay, comprehensive benefits, and immediate career growth opportunities. Perfect for detail-oriented individuals who thrive in fast-paced settings!
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism
- Resolve customer concerns using CRM systems and problem-solving techniques
- Document interactions accurately in company databases
- Collaborate with cross-functional teams to address complex issues
- Maintain product knowledge through continuous training
- Meet/exceed performance metrics for quality and efficiency
- Support local community initiatives as company ambassador
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local market
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- Tampa Bay area residency strongly preferred
- Spanish bilingual a significant plus
- Valid Florida driver's license (if field visits required)