Job Description
Join our award-winning customer service team in Nashville, TN! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to our community. As an immediate hire opportunity, you'll start immediately in a dynamic environment where your voice makes a difference. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. Our hiring event on October 15th offers on-the-spot interviews – no waiting required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge
- Represent the company with professionalism during community events
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local/regional roles
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Tennessee residency required for local community focus
- Valid state ID and clean background check