Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and kickstart your career with our comprehensive paid training program! We're seeking dedicated night shift professionals to deliver exceptional support to our Oklahoma community. This role offers competitive pay, flexible scheduling, and growth opportunities within a supportive team environment. As a key member of our customer success team, you'll be instrumental in resolving inquiries and building lasting relationships. No prior experience is required – we provide all the training you need to succeed!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including call quality and resolution times
- Identify opportunities to improve customer experience
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Excellent communication and active listening skills
- Ability to work independently in a fast-paced environment
- Strong problem-solving and multitasking abilities
- Reliable transportation to our Oklahoma City facility
- Basic computer proficiency and typing skills
- Flexible schedule availability (10 PM - 6 AM, weekends included)
- Positive attitude and commitment to customer satisfaction