Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the voice of our Long Beach community! We're seeking dedicated night shift professionals to deliver exceptional customer experiences while our city sleeps. With comprehensive paid training and a supportive team environment, you'll develop valuable skills in communication, problem-solving, and conflict resolution. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a company that values your growth. If you're a night owl passionate about helping neighbors thrive, this is your chance to build a rewarding career in customer service.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, service disruptions, and account-related concerns for local residents
- Document interactions accurately in our CRM system while maintaining strict confidentiality
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolutions
- Proactively identify opportunities to improve customer satisfaction through feedback and suggestions
- Adhere to company policies and regulatory compliance standards during all interactions
- Participate in ongoing training sessions to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a call center or retail environment
- Exceptional verbal and written communication skills with clear articulation
- Strong problem-solving abilities and patience when handling escalated situations
- Ability to work independently and manage time effectively during night shifts
- Proficiency with CRM software and basic Microsoft Office applications
- Flexibility to work weekends and holidays as needed
- Must pass background check and drug screening upon hiring