Job Description
Join our award-winning customer service team and become the voice of our Oklahoma City operations! We're seeking dedicated professionals to deliver exceptional support during our critical night shift hours. This role offers immediate start for motivated individuals ready to make an impact. Enjoy competitive pay, comprehensive benefits package, and a supportive remote-first culture. No experience necessary – full training provided!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and billing via phone/email/chat
- Maintain detailed case notes in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in continuous improvement initiatives
- Adhere to all compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- Strong communication skills (verbal/written)
- Ability to work independently in remote environment
- Basic computer proficiency (MS Office, CRM systems)
- Comfortable with night shift schedule (10 PM - 6 AM)
- Customer service experience preferred but not required
- Reliable internet connection and quiet workspace
- Passion for helping others and problem-solving